FAQ
Orders and shipments
How long will it take to receive my order
Estimated shipping time 24/48 hours within the Spanish peninsula and Portugal upon delivery of the order.
We ship to the Canary Islands.
We make international shipments
We ship internationally! Shipping worldwide: Europe, the United States, South America and Asia. (Shipping calculation at checkout).
Please note that different countries have unique customs rules and regulations. Unfortunately, if your package is held by customs, you will be responsible for the communication and additional costs required to release your item(s).
How do I track my order?
When your order ships, you will receive a separate email providing you with a tracking number to track your order. Sometimes this email gets categorized into spam or promotions folders, so be sure to take a look there.
You can also log in to your account and click on the order in question to view the status.
*Please note that sometimes it can take a day or two for tracking to be updated by the carrier. If it doesn't seem to be moving, it's most likely on its way!
Returns
Return policy
We want you to be delighted with your purchase and look good in the box. If you are not satisfied for any reason, please contact us at hi@bileven.com to initiate a return or exchange within 30 days of delivery.
can i change an item
If your item does not fit or you have ordered the wrong color or style, you will be able to exchange it within 30 days from the date of purchase.
To be eligible, items must be unused, undamaged, unmarked, and in their original packaging. You will need to place a new order.