FAQs

  • Everything we make is limited and exclusive editions. We do not replenish stock.

  • In the peninsula, shipments are 24 hours a day. If you live in another country you can check the delivery time in “ Shipping and returns policies ”.

  • We ship internationally! Check our rates. (Shipping calculation at checkout).

  • When preparing your order you will receive an email with the tracking code.

  • Size changes are free! Check the procedure here or contact us by sending an email to hi@bileven.com. Tell us your order number and the size or garment you need.

  • Of course! If you are not satisfied with your product, you have a period of 30 days to write to us and process the return. Here you have all the information.

  • Without any problem. Write to us by sending an email to hi@bileven.com

  • We accept payment by credit/debit card (Mastercard, Visa), payment via PayPal, Apple Pay, Google Pay and Klarna.