First exchange free within mainland Spain. We do not offer international exchanges. If, for example, you want a different size or color, please return the product and order the desired size/color through a new order on the website.
Returns are accepted within 30 days of receiving the items. Return shipping costs are not free and are paid by the customer.
You can also initiate a return by contacting us at hi@bileven.com
We will process your return for a shipping fee of €5, which will be deducted from the refunded amount.
You only need to have the package ready in its original packaging and within 24/48 hours GLS courier will come to collect the package; you do not need to enter or print anything, the courier will carry the label.
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